Receiving Broken Items
| Document Version | v.3 |
|---|---|
| Document Last Updated | 9/12/2023 |
| Software Version Documented | v.9.9.2 |
Task/Problem Overview
This knowledge base article will cover the scenario in which you have received broken items during the receiving process.
If you receive clearly broken items we have a way to handle them so that they aren’t received into stock, but the software does recognize they are in your warehouse. The only change in the base receiving process will be to mark the quantity of items broken in the “Qty Broken” column instead of the “Qty Put Away” Column.
Open Warehouse Manager -> Receiving -> Receivers
Search for the open receiver by the PO number or a myriad of other ways to filter for finding what you are looking for, PO Number, Vendor Name, Job/Release, etc. on the packaging list that came with the shipment you are receiving.
Double click the PO to open the receiver. The screen will look like this.
Since some items are broken and some are not, manually input the quantity of unbroken items in the “Qty Received” field and manually enter the quantity of broken items in the “Qty Broken” field. For example, if you receive 10 Q0120AFI items as is the case in the example below and 5 are good while 5 are broken, you will put 5 in the “Qty Received” filed and 5 in the “Qty Broken” field.
Post Receiver to “Received”
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Accept Held for B/O prompt if applicable.
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At this point, the items will be moved in the software into your warehouse into the default receiving bin location or held for backorders bin AND the “Suspect On Hand Bin” until you put the items away.
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Those items that are broken will remain in the Suspect on Hand bin even after putting the items on this receiver away until someone resolves their status in the suspect on hand queue. This will be discussed in a separate KB article.
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A putaway report will print at this time showing you the quantity, item #, and putaway location for all the items that you have received.
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Once the items are put away, come back to the software and find the shipper you were working on. Then manually enter the quantity of items you physically put away in the “Qty Put Away” column.
Post receiver to “PutAway”.
Receiving is now complete, and the Manage Broken items within the Suspect on Hand process will take over.
